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Garden Valley Retirement Village Receives 2019 Customer Experience Award from Pinnacle Quality Insight

[Garden City, KS]. Feb. 26, 2019 – Garden Valley Retirement Village, a Kansas – based provider of senior living, nursing and rehabilitation services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the category of activities, Garden Valley displays a continued dedication to providing Best in Class senior healthcare services.

Marc Riley, executive director at Garden Valley describes receiving the award(s) as an honor, stating that “We have a wonderful team of caring professionals here and am so proud of their dedication to care and service.”

Throughout its 50+ year history of serving the community, Garden Valley has placed a strong emphasis on ensuring that the individual needs of every patient and resident are met. Over the course of 2018, a sampling of Garden Valley customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Garden Valley in specific categories.

Every month, Garden Valley has gathered its real-time survey results to gain a better understanding of the patients and residents’ needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience AwardTM, Garden Valley has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient and resident experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 23 years of experience in post- acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

About Garden Valley Retirement Village

Garden Valley Retirement Village is an 82-bed skilled nursing and rehabilitation care center as well as a 40-apartment independent living community in Garden City, KS. For more information, or to schedule a tour, please call us today at 620.275.9651.

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